Refund policy

We do not accept returns. However, if there is an issue with the product or you are not satisfied with your purchase, please contact us within 30 days of receiving your item to request a refund.

To report any problem or dissatisfaction, you can reach us at purelisyskin@gmail.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and provide a refund if applicable.

Unaccepted Returns
As stated, we do not accept returns on items, including sale items or gift cards.

Exchanges
We do not offer direct exchanges. If you want a different product, please contact us for a refund first and then place a new order.

Refunds
After you notify us of an issue, we will review your request. If approved, we will process your refund to the original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to reflect the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at purelisyskin@gmail.com.